TrustMark is a government-endorsed scheme in the United Kingdom that aims to help consumers find reliable and trustworthy tradespeople to carry out repairs, maintenance, and improvements in their homes, rental properties, or commercial premises. The scheme covers a wide range of trades, including but not limited to, electricians, plumbers, builders, and heating engineers.

The key features of TrustMark include:

• Government Endorsement: TrustMark operates under a Memorandum of Understanding with the Government’s Department for Business, Energy and Industrial Strategy (BEIS). Its status as a government-endorsed scheme provides an additional layer of consumer confidence.
• Strict Standards: Tradespeople and businesses that wish to become TrustMark registered must undergo a thorough vetting process and commit to adhering to stringent standards of workmanship and customer service. This includes having their technical skills checked, as well as their trading records and financial position.
• Consumer Protection: TrustMark focuses on offering greater protection to consumers. If a TrustMark registered business carries out work, customers are assured that it has been done to a high standard and with good customer service. The scheme also provides a clear, user-friendly complaints procedure to help resolve any issues that might arise.
• Quality Assurance: Regular checks are carried out on the registered businesses to ensure ongoing compliance with the TrustMark standards. This helps to maintain the quality and reliability of the services provided by TrustMark registered tradespeople.
• Technical Competence: TrustMark registered businesses must demonstrate their technical competence to carry out the work they are registered for. This often involves being assessed by an independent certification body or inspectorate to ensure their work complies with the relevant standards.

For consumers, using a TrustMark registered business provides peace of mind that the work will be done properly, to a high standard, and with good customer service. For tradespeople, being part of TrustMark can help to distinguish their business as reputable and trustworthy, potentially attracting more customers.